Shipping policy

Flonerch Shipping & Delivery

We process and ship all orders directly from Flonerch HQ in Malaysia and aim to fulfill them within 1-3 working days, Monday to Friday, excluding public holidays. Orders will be sent out on the next working day, excluding public holidays. Once your order has been processed, you'll receive a confirmation email along with a payment receipt to the email address you used during checkout.

Important notes:

• Please understand that these are estimated delivery times and may not be guaranteed.
• During periods of high volume such as new product launches, sales and promotions, order processing times may be subject to delays.
• For a smooth and timely delivery, please provide all necessary details like your address, city, state, country, and phone number. This ensures your package reaches you as soon as possible.
• If you have any questions about your order, please don't hesitate to contact our customer service team at WhatsApp.

We appreciate your patience and understanding!

*This information applies to orders placed through our website only.

Domestic Shipping

You will receive an email confirmation with the tracking number from Ninja Van once your order is shipped.

Delivery Time Estimates:

• Standard domestic shipping: We partner with Ninja Van, a trusted and reliable courier service, to deliver your orders within:
• 1-3 working days for West Malaysia
• 3-5 working days for East Malaysia

*Shipping price will be shown on the checkout page.

 

West (Peninsular) Malaysia

Weight (gram)	Price (RM)
0–4509	8
4510–8999	16
9000–13499	24
13500–17999	32
18000–22499	40
22500–26999	48
27000–31499	56
31500–35999	64
36000–40499	72
40500–44999	80
45000–49499	88
49500–53999	96
54000–58499	104
58500 and up	112

 

East Malaysia

Weight (gram)	Price (RM)
0–4509	11
4510–8999	22
9000–13499	33
13500–17999	44
18000–22499	55
22500–26999	66
27000–31499	77
31500–35999	88
36000 and up	99